Introduction
At Intelligent Computer Services, we recognize the importance of protecting personal and business information entrusted to us by our clients, partners, and vendors. We are committed to complying with Singapore’s Personal Data Protection Act (PDPA) and maintaining the highest standards of confidentiality, security, and data protection throughout our operations.
This Policy explains how we collect, use, disclose, store, and safeguard personal data in the course of providing our services.
Scope
This Policy applies to all personal data collected from business representatives, employees, contractors, vendors, and other individuals acting on behalf of organizations that engage our services.
As a business-to-business (B2B) service provider, we primarily collect information necessary to manage client relationships, provide data recovery services, and fulfill contractual obligations.
Collection of Personal Data
We may collect the following information when organizations engage our services:
- Name and job title
- Company name
- Business email address
- Business phone number
- Billing and mailing information
- Device and media information submitted for recovery
- Communication records and service requests
- Information required for quotations, contracts, NDAs, and invoicing
We collect personal data only through lawful and transparent means.
Purpose of Collection
We collect and use personal data for the following purposes:
- Providing data recovery and forensic services
- Responding to inquiries and service requests
- Managing client accounts and projects
- Preparing quotations, contracts, NDAs, and invoices
- Communicating service updates and technical findings
- Verifying client identity and authorization
- Meeting legal, regulatory, and compliance obligations
- Improving our services and customer experience
Protection of Data
We implement strict security measures to protect all information under our control, including:
- Restricted access controls
- Secure storage facilities
- Encrypted communication channels where applicable
- Confidential handling procedures
- Non-disclosure agreements with employees and authorized personnel
- Secure disposal of information when no longer required
All recovered data is treated as highly confidential and accessed only by authorized personnel involved in the recovery process.
Disclosure of Information
We do not sell, rent, or share personal data with third parties except when:
- Required to perform our services
- Required by law or regulatory authorities
- Authorized by the client
- Necessary to protect our legal rights and interests
Any third-party service providers engaged by us are required to maintain appropriate confidentiality and security standards.
Retention of Data
Personal data and service-related records are retained only for as long as necessary to fulfill the purposes for which they were collected, comply with legal requirements, resolve disputes, or enforce agreements.
When information is no longer required, it is securely deleted or destroyed in accordance with our internal data retention procedures.
Access and Correction Requests
Individuals may request access to or correction of personal data held by us, subject to applicable legal and regulatory requirements.
Requests should be submitted in writing using the contact information provided below.
Policy Updates
We reserve the right to update this Policy from time to time to reflect changes in legal requirements, business practices, or operational needs. The latest version will always be available on our website.